Service Delivery Manager
Leidos
full-time
Posted on:
Location Type: Hybrid
Location: Greenbelt • Maryland • Texas • United States
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Salary
💰 $150,000 - $215,000 per year
About the role
- Oversee the daily Service Delivery needs of all NASA centers
- Ensure that each center’s Service Delivery Lead (SDL) is operating and delivering products and services
- Collaborate with Center Operations Managers (COM) across all centers to drive implementation and successful execution of Enterprise Service Management processes
- Manage all NEST Service Delivery Leads (SDLs) and their staff across NASA centers
- Act as a liaison between NASA WCS, NEST center staff, and customers to ensure service delivery is aligned with current and future requirements
- Establish and maintain processes that provide continuous improvement across the enterprise to maintain a high level of customer satisfaction while ensuring financial discipline
- Define and track agency and center-level KPIs to ensure SLAs, service expectations, and processes are achieved or exceeded
Requirements
- US Citizenship is required and able to obtain at minimum Public Trust clearance
- Requires a BA/BS and 8+ years of prior relevant experience OR Masters with 6+ years of prior relevant experience
- Demonstrated experience serving as a Cost Account Manager (CAM) or equivalent operational financial owner with responsibility for budget execution, revenue delivery, and forecast accuracy
- Proven background owning operational revenue tied to delivery performance, including direct experience and accountability for meeting Annual Operating Plan (AOP) commitments
- Experience managing budgets and driving revenue through execution of device deployments, refresh programs, or similar asset-based service delivery models
- Proven experience partnering with Finance organizations to manage forecasts, control costs, and deliver revenue targets
- Knowledge of ITIL, CMMI, and industry best practices
- Experience leading geographically dispersed teams
- Strong organizational skills and ability to support CRM and performance management strategies
- Ability to prioritize and balance multiple tasks
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cost Account Managerbudget executionrevenue deliveryforecast accuracyAnnual Operating Plandevice deploymentsasset-based service delivery modelsITILCMMI
Soft Skills
organizational skillsability to prioritizeability to balance multiple taskscollaborationleadership
Certifications
Public Trust clearance