Support the health, security, and availability of AWS environments and scheduled workloads by performing routine operational tasks and assisting senior administrators.
Assist with provisioning and basic configuration of AWS resources such as EC2, S3, IAM users/roles, and VPC components.
Perform routine checks on system health, storage usage, and instance status.
Monitor TWS/IWS job streams and report failures or delays to senior staff.
Perform first-level triage on incidents and service tickets. Gather logs and diagnostic information for escalation.

Requirements

Ability to obtain and maintain Public Trust
Bachelor’s degree in computer science, IT, or a related field with 2+ years of experience (or equivalent experience)
1–3 years in IT support, system administration, or cloud support roles
Exposure to AWS through coursework, labs, or professional experience
AWS Certified Cloud Practitioner (preferred)
AWS Certified SysOps Administrator – Associate (nice to have but not required)
Basic knowledge of Linux/Unix systems
Foundational scripting skills (Bash or Python)
Familiarity with cloud concepts such as IAM, compute, and storage
Exposure to automation tools like Ansible or CloudFormation is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWSEC2S3IAMVPCLinuxUnixBashPythonAnsible

Soft Skills

incident triagecommunicationproblem-solvingteam collaborationreporting

Certifications

AWS Certified Cloud PractitionerAWS Certified SysOps Administrator – Associate