Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues.
Develop strategies to address recurring incidents and improve system reliability.
Collaborate with engineering and operations teams to implement automated solutions for incident prevention.
Lead the planning, coordination, and execution of software deployments across end-user devices.
Ensure deployments are completed on time, with minimal disruption to end users.
Analyze service performance metrics to identify areas for improvement and develop initiatives to enhance the quality of end-user services.
Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives.
Serve as the primary point of contact between the End User/Seats Services team and business stakeholders.
Ensure clear documentation of product requirements, progress, and updates for stakeholders.

Requirements

Bachelor’s degree and 5+ years of relevant experience.
Active DoD Secret security clearance (mandatory).
Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract.
Experience with proactive incident management using tools like Aternity or similar performance monitoring platforms.
Strong experience leading software deployments and managing end-user services.
Exceptional written and oral communication skills, including producing technical analysis/reports and executive-level briefings.
Hands-on experience with Agile and DevSecOps concepts and best practices.
Proficiency in scripting languages like PowerShell or Python for automation.
Familiarity with ITIL processes and service quality improvement methodologies.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Aternityincident managementsoftware deploymentsscripting languagesPowerShellPythonAgileDevSecOpsITILservice quality improvement

Soft Skills

communication skillstechnical analysisreport writingexecutive-level briefingscollaborationleadershipplanningcoordinationdocumentationproblem-solving

Certifications

Bachelor's degreeDoD Secret security clearanceDoD 8570.01 IAT Level II Certification