Support the onboarding of new CSSP customers and conduct regular, as-needed engagements.
Onboard and engage CSSP customers to ensure operational effectiveness.
Gather and maintain customer artifacts and lists on NIPR and SIPR.
Assist users during security breaches, providing clear updates and guiding them through mitigation steps.
Monitor and take action on Vulnerability Disclosure Program (VDP) reports for DISA Global CSSP customers.
Serve as the bridge between the customer and internal security engineers to escalate and address threats.
Help customers meet DoD, CJCSM 6510.01b, and other regulatory requirements.
Oversee documentation revisioning and updates as required per CJCSM 6510.01b and support any CSSP inspections.
Provide customers with necessary documentation on their security postures.

Requirements

Active DoD Secret security clearance is required; ability to obtain and maintain a Top-Secret clearance with SCI eligibility.
Bachelor's degree and a minimum of four (4) years of relevant experience in cybersecurity or a related field; equivalent experience and/or cybersecurity certifications may be considered in lieu of a degree.
Proven experience in a cybersecurity, IT support, or customer-facing role.
Strong understanding of cybersecurity principles and best practices.
Familiarity with CJCSM 6510.01b and other DoD cybersecurity regulations.
Experience working with NIPR and SIPR environments.
Excellent troubleshooting and problem-solving skills.
Strong communication, interpersonal, and customer service skills.
Ability to explain complex technical concepts to non-technical users.

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecuritytroubleshootingproblem-solvingcustomer supportsecurity breach responsedocumentation revisioningoperational effectivenessvulnerability managementregulatory compliancetechnical communication

Soft Skills

strong communicationinterpersonal skillscustomer serviceability to explain technical concepts

Certifications

DoD Secret security clearanceTop-Secret clearance with SCI eligibility