Works as an Operations-focused Network Engineer on a team responsible for BAN/LAN/WAN Network Operations, troubleshooting, repair, installation, cabling, configuration, implementation, and integration of current and future NGEN-R network architectures as per approved processes and procedures
Provides COMSEC Local Element support to assigned locations, which includes managing COMSEC hardware/software assets and key inventories, loading keys into Encryption devices, installing, configuring, troubleshooting, upgrading, removing/replacing faulty equipment, interacting with the Government KOAMs and following prescribed procedures and processes related to COMSEC
Documents work activities/details per established tools and processes; maintains accurate site documentation
Initiates software upgrades and changes to the NGEN-R system and communications infrastructure as prescribed by Domain Architects, Design and Configuration Teams
Performs maintenance, troubleshooting, repair, and removal/replacement of faulty hardware using SOPs, TTPs, work instructions, vendor guidance, and other documented processes and procedures
Interfaces with the Network Operations Center (NOC) as required in support of incident troubleshooting and restoral
Supports network configuration/asset management activities, manages configuration drift, and accurately creates or modifies network documentation to reflect the as-is and/or to-be environment
Supports Cybersecurity requirements and implementation of security controls (STIG compliance)
Coordinates network upgrades and planned maintenance activities with NGEN-R Program and customer stakeholders
Performs monitoring (health and status) of network systems and proactively identifies potential issues before they impact users; recommends and/or applies corrective actions to mitigate network issues

Requirements

BA/BS and 4+ years of prior relevant experience or MS/MBA with 2+ years of prior relevant experience; additional years of experience may be accepted in lieu of degree at the discretion of the Hiring Manager
Ability to be scheduled to work, or be called in to work during off hours and weekends to meet customer mission support requirements
DoD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance
Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements
Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding: CompTIA Security+ CE, CDN, ISC2 SSCP, GSEC, GICSP, or CYSA+
Must possess Network Vendor Associate Level or higher Certification (i.e. Cisco CCNA, Cisco CCNP, etc…)
Ability to travel 25% including possible OCONUS travel
5+ years’ experience troubleshooting complex routing and switching issues
5+ years’ experience configuring switches, routers, network appliances, WAN acceleration devices
Customer service experience

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

network operationstroubleshootingrepairinstallationcablingconfigurationimplementationintegrationnetwork documentationrouting and switching

Soft Skills

customer servicecommunicationcoordinationproblem-solvingattention to detail

Certifications

DoD 8570.01 IAT Level II CertificationCompTIA Security+ CECisco CCNACisco CCNPISC2 SSCPGSECGICSPCYSA+