Lead a group of 5-15 ServiceNow engineers to fulfill the requirements for the program
Install ServiceNow product/modules
Lead initiative to integrate commercial software into ServiceNow
Design/configure/develop/integrate product/modules to meet business needs
Lead the implementation of self-service catalog on ServiceNow.
Create, maintain, and enhance Dashboards and reporting, including scheduled reports
Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
Assist with creation and cataloging of business process flows
Document and track vendor software roadmaps for software and patch version updates, and unit test their software and perform code reviews
Present architectural designs and recommendations to executive leadership
Mentor, guide, and supervise teams for related activities
Prepare detailed technical documentation to support development and operational processes
Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
Act as the ServiceNow engineering manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements

Requirements

Bachelors and eight (8) years or more of experience; Masters and six (6) years or more of experience.
5 + years of prior experience managing/leading teams/projects
Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
US citizenship required
Certifications: CompTIA Security+ or equivalent (IAT-2)
Familiarity with DevSecOps principles and practices.
Familiarity with Agile methodologies such as Scrum and/or Kanban.
Excellent customer service skills, with experience working in a customer-facing position

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowDashboardsReportingFormsWorkflowsIntegrationSoftware developmentCode reviewsTechnical documentationBusiness process flows

Soft Skills

LeadershipMentoringCollaborationCustomer serviceSupervisionCommunicationOrganizational skillsTeam managementProblem-solvingFostering learning environment

Certifications

CompTIA Security+IAT-2