engineer, deploy, and provide sustaining engineering support for our customer program with focus on PKI/YubiKey engineering support.
Support, integrate, configure, document, and maintain YubiKey implementations to ensure secure access across the CMS environments.
Provide support to mature the YubiKey process within CMS including providing recommendations, knowledge base articles (KBAs), process documentation, and ServiceNow integration.
Give presentations from time to time and often this entails producing well written technical documents specific to the customer's environment and objectives.
Participate in scrum sprint activities as needed for Endpoint Engineering related solutions.
Diagnose, troubleshoot, and resolve all software and hardware related calls/support tickets that are assigned to the team.
Collaborate with CMS security on supporting YubiKey authentication systems to enhance security across all corporate platforms.
Ensure seamless integration with existing systems and processes.
Collaborate with ECIS security team to create and enforce security policies related to multi-factor authentication and YubiKey usage.
Work closely with Yubico and other vendors to stay updated on the latest features and updates.
Regularly update and maintain the YubiKey infrastructure to ensure its robustness and efficiency.
Conduct periodic audits and assessments to identify and mitigate potential vulnerabilities.
Provide expert-level support for YubiKey-related issues.
Troubleshoot and resolve complex problems, ensuring minimal downtime and disruption to operations.
Design, Create, Test and Maintain internal Windows Client Imaging infrastructure.
Perform real-time system monitoring, verifying the integrity of all hardware, applications, systems and key processes.
Windows OS architecture design, engineering and technical experience.
Application packaging and distribution.
Patching of Windows OS using a device management tool such as Microsoft Configuration Manager.
Work with little or no supervision and be able to adapt to changing requirements.
Participate as required with Agile Scrum sprints and other Agile Ceremonies.
Assist in the development of concise and accurate engineering documentation.
Work closely with other teams to ensure seamless integration and alignment.
Promote a collaborative culture, sharing knowledge and fostering innovation.
Work with Asset and Change management with Service Now (SNOW).

Requirements

BS degree and 4 – 8 years of relevant experience, or a master’s degree with 2 - 6 years of relevant experience.
Strong understanding of cryptography, digital certificates, and authentication protocols.
Experience with YubiKey, smart cards, or other multi-factor authentication devices.
Proficiency in integrating YubiKey with various platforms (e.g., Windows, macOS, and cloud services).
Deep understanding of YubiKey hardware and software.
Strong knowledge of multi-factor authentication (MFA) and public key infrastructure (PKI).
Experience with scripting and automation (e.g., PowerShell, Python).
Strong technical writing and presentation skills with ability to effectively communicate with all levels of customer organization (technical resources, management, vendors).
Solid understanding of infrastructure services: DNS, WINS, DHCP.
Experience with Microsoft Configuration Manager.
Experience in Active Directory Group/Users/Computers Organizational Units.
Experience in Group Policy/DISA STIG for Windows OS.
Experience with WSUS.

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

YubiKeymulti-factor authenticationpublic key infrastructurecryptographydigital certificatesscriptingautomationWindows OS architectureapplication packagingsystem monitoring

Soft Skills

technical writingpresentation skillscollaborationadaptabilityproblem-solvingcommunicationknowledge sharinginnovationdocumentationteamwork