Leidos

Field Service Engineer

Leidos

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $73,450 - $132,775 per year

About the role

  • Lead a team and provide technical support for complex systems' survey, development, procurement, installation, test, deployment, and sustainment.
  • Interact with technical and non-technical teammates, including customers and vendors.
  • Be a subject matter expert in all things related to timing and synchronization network- including Transport, I.P. and D.C. power infrastructure in multiple environments.
  • Survey, design, procure, install, provide technical assistance, administer configurations, support testing, recommend enhancements, and troubleshoot and resolve issues associated with various network components.
  • Familiar with performing within a fixed-price, performance-based environment where performance is based on pre-determined Service Level Agreements (SLAs) or Acceptable Quality Levels (AQLs).
  • Develop a method of procedures (MOP) and create MBOM (Manufacturing Bill of Materials) for power, site installation, and maintenance.
  • Ensure all implementation activities use consistent and proven processes, modified and improved as necessary, across all types of implementations.
  • Execute the actions identified in the TSIP to accomplish the tasks required to bring the installed equipment into operational readiness.
  • Perform complex and technically in-depth site survey functions at user locations to assess/analyze site preparedness and develop implementation plans, power requirements, and associated cost estimates.
  • Accomplish tasks required to deactivate and uninstall DISN equipment and hardware.
  • Coordinate with users, site/base support, facilities personnel, network manager(s) and controllers, long haul, and local carriers for installation, cutover, activation, deactivation planning, and execution.
  • Perform installation test and acceptance (IT&A) of network components and facilitate remote testing with off-site Operations Engineering support.
  • Oversee installation/de-installation/upgrade/interface actions associated with timing and synchronization network components at user locations.
  • Develop site recommendations to accommodate the expansion of various future mediums (cable, power, equipment, etc.).
  • Facilitate and finalize all aspects of site acceptance.
  • Support senior staff as required and meet customer requirements and project milestones.
  • Serve as liaison between stakeholders and program leadership, assist with briefing stakeholders regularly on project purpose and progress, and alerting program leadership to developing issues and opportunities throughout the area of responsibility.
  • Conduct and oversee site survey, installation, testing, and de-install activities, ensuring they are appropriately coordinated with customers and statuses and completed on time, including travel approval and quality of deliverables.
  • Prepare working engineering project packages and TSIPs for installation teams with installation instructions, power requirements, industry specifications and references, CADD drawings, and BOMs.
  • Assist with creating detailed project plans and schedules, allocated resources, product delivery schedules, project estimates, work breakdown structure (WBS), resource plans, and status reports to support enterprise-level requirements fully.
  • Perform updates to master redline drawings, incorporating sub-contractors' field redline drawings and ensuring changes are reflected on master documents.
  • Work with partners to coordinate project objectives, including site surveys, installations, testing, and site deinstallations, and provide customer-ready deliverable reports upon completion.
  • Provide technical support to customers and other service professionals as required.
  • Participate in program and project activities, attend meetings, champion special projects, and prepare exclusive reports.

Requirements

  • Experience briefing Government customers and stakeholders.
  • Must have an active Secret security clearance.
  • Bachelor's degree and 4 years of overall related experience or master’s degree with 2 years.
  • Specific experience, education, and training may be considered in place of a degree.
  • The ideal candidate has prior Field Service Engineering experience.
  • Candidates must be able to work in both team and independent environments and to organize work to meet deadlines.
  • Ability to interpret network topology diagrams and proposed device configuration changes.
  • Very strong organizational skills
  • Proficiency in M.S. Office (Word, Excel, Outlook, etc.)
  • Excellent verbal and written communications skills
  • Ability to work in a team-focused, fast-paced, dynamic environment.
  • Ability to travel extensively.
  • Ability to lift and carry 50lbs.
  • Ability to climb ladders.
Benefits
  • competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network componentstiming and synchronization networksite surveyinstallation test and acceptanceManufacturing Bill of Materials (MBOM)method of procedures (MOP)Service Level Agreements (SLAs)Acceptable Quality Levels (AQLs)project plansnetwork topology diagrams
Soft Skills
organizational skillsverbal communicationwritten communicationteamworkindependent workdeadline managementliaison skillsproblem-solvingcustomer serviceadaptability
Certifications
active Secret security clearanceBachelor's degreeMaster's degree