Perform efficiently and independently to support 365/24/7 support commitment to customer.
Duties include installation, decommission, preventative and corrective maintenance on various models of Transportation Security Equipment (TSE) and commercial customer security screening equipment.
Review proper operational procedures with security equipment operators.
Utilize mobile devices to document work performed and update customer service requests in near real time.
Must be able to clearly document work performed (via email) when service requests are not dispatched to mobile device.
Able to clearly and effectively communicate with customer staff and other field service technicians.
Must be familiar with standard safety concepts, practices, and procedures for maintaining security equipment.
Use work experience and sound judgment to plan and accomplish daily/weekly and monthly work objectives.
Utilize support equipment such as digital multimeters, flow meters or oscilloscopes to accurately diagnose and repair equipment malfunctions.
Works under general supervision. A degree of independence, creativity and latitude is required.
Must successfully complete all equipment technical trainings.
Must be able to pass a thorough background check (vetting) for TSA/DHS.

Requirements

Minimum 2 years (4 years without degree/technical school) of field service experience repairing and servicing security equipment or related equipment.
Demonstrated experience in a customer facing/interacting role (performing customer training, encouraging and capturing customer feedback, conflict mediation/resolution/de-escalation)
Familiar using measuring devices (digital multimeters, mass flow meters)
Adept at interpreting technical schematics and diagrams
Working knowledge of x-ray/CT imaging and/or magnetometer metal detector systems
Role expected to travel at 75%, due to frequent travel requirement the ideal candidate should be located within 75 miles of a medium sized (CAT II) or larger airport.

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

field service experiencerepairing security equipmentpreventative maintenancecorrective maintenanceinterpreting technical schematicsusing digital multimetersusing flow metersusing oscilloscopesx-ray imaging systemsCT imaging systems

Soft Skills

clear communicationcustomer trainingconflict resolutionde-escalationindependencecreativityplanningjudgmentcustomer feedback captureoperational procedure review

Certifications

TSA background checkDHS background check