Leidos

Mortgage Servicing – Customer Service Representative

Leidos

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • United States

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Salary

💰 $18 - $20 per hour

About the role

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests
  • Follow standard operating procedures for various topics, systems, and contact channels
  • Document all of your contacts in a database
  • Keep up to date on FHA mortgage processes and procedures

Requirements

  • High School diploma or General Educational Development (GED) certificate
  • Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)
  • Minimum of 1 year of contact center experience or telephone customer service experience
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
  • Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs
  • FHA knowledge/experience (Desired)
  • Contact Center experience (Omnichannel) (Desired)
Benefits
  • Access to benefits on day one, including medical and dental insurance
  • 401K
  • Life, AD&D, and Voluntary Disability plans
  • Immediate and ongoing training to support your success
  • Discounted Leidos stock purchase and other Employee Discounts
  • Company-wide career mobility
  • Company-sponsored Public Trust eligibility upon hire
  • Voluntary overtime may be available based on business needs
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
  • 11 paid holidays per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mortgage servicingFHA guidelinesknowledge databasecontact center experiencetelephone customer service
Soft skills
customer servicecommunicationproblem-solving
Certifications
High School diplomaGeneral Educational Development (GED)