Human Resource Specialist, Employee Services
Leidos
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $52,000 per year
About the role
- Serve as point of contact for employees on HR matters including complex benefits and HR issues
- Perform troubleshooting on a variety of issues
- Refer issues to Supervisor, or Manager, Employee Services in accordance with escalation procedures
- Facilitate resolution to employee and manager inquiries; provide benefits/leave subject matter expertise
- Provide administrative support for benefit programs
- Provide employee and manager support for Workday Learning questions and issues
- Communicate updates and changes to benefit programs to employee populations
- Act as a point of contact for information residing on the knowledge-based system
- Utilize the case management tool to track issues and escalations
- Collaborate with other HR service delivery areas, HR leadership, etc. on new and existing programs and process improvement initiatives
- Maintain flexibility and a positive attitude toward innovation and change
Requirements
- High school diploma and 3+ years of related benefits, HR or other relevant work experience
- Ability to work Eastern time zone
- Ability to apply critical thinking skills to complex issues
- Commitment to outstanding customer service, both internal and external
- Ability to use deductive reasoning to assess multi-faceted questions and problems
- Extremely strong verbal and written communication skills
- Strong computer skills, including proficiency with Microsoft Office
- Ability to multi-task and manage competing priorities
- Experience resolving complex issues utilizing external resources and escalating internally when appropriate
- Experience working with and independently interpreting internal policies and procedures
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationHR supportcase managementtroubleshootingMicrosoft OfficeWorkday Learningprocess improvement
Soft skills
critical thinkingcustomer serviceverbal communicationwritten communicationmulti-taskingdeductive reasoningflexibilitypositive attitude