Leidos

Junior ServiceNow Administrator

Leidos

full-time

Posted on:

Location Type: Hybrid

Location: Canberra • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

ITSMJavaScriptServiceNow

About the role

  • Operational Support: Manage the ServiceNow support queue, resolving incidents and fulfilling service requests (e.g., user access, group management, and form adjustments).
  • Basic Configuration: Build and update Service Catalogue items, modify Flow Designer workflows, and adjust UI Policies/Actions based on business requirements.
  • Access Management: Administer user roles, groups, and ACLs to ensure security compliance and correct data visibility.
  • Platform Maintenance: Assist the senior team with version upgrades, patching, and cloning activities, including executing test plans.
  • Knowledge Management: Create and maintain technical documentation for the admin team and user guides for the wider business.

Requirements

  • ServiceNow Experience: 6–12 months of experience working within ServiceNow (admin or power-user capacity), or a strong background in IT Service Management (Level 1/2 Support).
  • Certification: A ServiceNow Certified System Administrator (CSA) qualification is highly desirable. If you don’t have it yet, you should be willing to study for it and complete through our training program.
  • Technical Knowledge: A solid understanding of ITIL principles. Exposure to JavaScript or web technologies (HTML/CSS) is an advantage, as you will be learning to script on the platform.
  • Problem Solving: The ability to troubleshoot issues logically, knowing when to check system logs vs. checking configuration.
  • Communication: Professional written and verbal communication skills are essential, as you will often be the first point of contact for stakeholders.
Benefits
  • Career Development: A structured pathway to becoming a fully-fledged ServiceNow Developer or Consultant.
  • Mentorship: Direct access to experienced architects and developers who are committed to your growth.
  • Professional Development: Support for exam fees and training courses to help you gain further ServiceNow certifications.
  • Environment: A professional yet flexible work environment with a hybrid working policy.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowJavaScriptHTMLCSSITILFlow DesignerUI PoliciesACLsincident resolutionservice request fulfillment
Soft skills
problem solvingcommunication
Certifications
ServiceNow Certified System Administrator