Business Analyst/Scrum Master
Concept Plus, LLC
ServiceNow
Software Asset Management Analyst
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $57,850 - $104,575 per year
Job Level
JuniorMid-Level
Tech Stack
JamfSDLCServiceNow
About the role
- Administer ServiceNow SAM Pro as a Software Asset Management Analyst to enable accurate software installation discovery, ensure license compliance, and support end-to-end asset lifecycle management
- Create, manage, and maintain software entitlements, including accurate license models, ensuring proper license distribution, and terms of use, in relation to ServiceNow managed contracts.
- Perform software license reconciliation to compare entitlements against deployments and usage.
- Monitor software consumption and identify opportunities for license optimization and cost savings.
- Ensure data quality by analyzing integrations with discovery tools (e.g., SCCM, JAMF, Intune, Nexthink); proactively identify, analyze, and resolve defects through root cause analysis and continuous monitoring.
- Facilitate internal and external audits by delivering precise entitlement, deployment, and usage data through validated asset records and system reporting.
- Collaborate with ServiceNow developers, leveraging knowledge of the SDLC to define requirements, conduct user acceptance testing, analyzing system behavior, and troubleshoot defects.
- Assist in driving continuous improvement by identifying process gaps and recommending areas to gain efficiency through system automation.
- Share your knowledge of Software Asset Management best practices to improve company processes.
Requirements
- US Citizenship is required
- Bachelor’s degree in information technology, Business, or a related field
- Minimum 2 years of experience in Software Asset Management, with at least 1 year specifically using ServiceNow SAM Pro
- Outstanding communication and analytical skills
- Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)
- Excellent critical thinking and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Software Asset ManagementServiceNow SAM Prolicense reconciliationdata analysisroot cause analysissystem automationuser acceptance testingSDLCMicrosoft ExcelMicrosoft PowerPoint
Soft skills
communication skillsanalytical skillscritical thinkingproblem-solvingattention to detailtime managementcollaborationprocess improvementadaptabilityorganizational skills
