Leidit, LLC

ServiceNow

• Partner with project teams to understand client business transformation objectives and translate them into technical requirements
• Advise stakeholders on ServiceNow capabilities and provide solutions and recommendations
• Design, develop, and implement ServiceNow solutions, including configuration, flow design, reporting, data imports, scripting, Portal development, and integrations
• Build and maintain business rules, UI policies, ACLs, and workflows/flows
• Troubleshoot issues for end users and stakeholders and identify problem areas
• Collaborate with the project manager on timelines, requirements, and specifications
• Uphold CMS development standards, automated testing, QA, and Agile practices
• Participate in sprint planning, daily scrums, retrospectives, and release planning
• Develop processes that improve user access and platform navigation
• Support a U.S. federal civilian agency on a long-term engagement

ServiceNow Developer