Customer Service Representative
Uline
Customer Service Agent
Lehigh Valley Health Network
full-time
Posted on:
Location Type: Office
Location: Allentown • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interacts with patients and hospital departments in a thorough and professional manner utilizing excellent verbal and written communication skills
- Acts as patient ambassador between clinical and operational areas to address patient inquiries related to financial matters
- Responsible for a comprehensive knowledge of the entire revenue cycle as it relates to hospital and physician billing/collection services, registration, coding and financial counseling
- Utilizes a working knowledge of charging, coding and insurance requirements related to hospital and physician claims to assist patients with their inquiries
- Proficient with multiple payment systems to effectively collect and apply hospital, physician and non-patient cash
- Apply emotional intelligence with an empathetic approach toward crucial conversations with patient about their outstanding balances
- Engage Financial Counselors and/or social workers when appropriate based upon information gathered from patient
Requirements
- High School Diploma/GED
- 3 years customer service or related experience in a call center environment or 2 years previous customer service, billing, and/or collections experience or 2 years healthcare experience
- Ability to exchange factual information on patient billing and/or relay caller's needs to appropriate personnel
- Proficient in Microsoft Office applications
- Strong work ethic and professional demeanor
- Strong attention to detail, accuracy and efficiency
- Successful completion of DOE and Revenue Cycle Education within 3 months of hire
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cyclebillingcollectionscodingfinancial counselingpayment systemsinsurance requirementscustomer service
Soft skills
verbal communicationwritten communicationemotional intelligenceempathetic approachattention to detailaccuracyefficiencystrong work ethicprofessional demeanor
Certifications
High School DiplomaGEDDOERevenue Cycle Education