Customer Support Specialist
Uline
full-time
Posted on:
Location Type: Office
Location: Allentown • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $27 per hour
Job Level
Mid-LevelSenior
About the role
- Process customer orders and handle account inquiries using world-class technology
- Make product recommendations and be a product and solutions expert
- Answer product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Help customers navigate Uline's website and online ordering
- Participate in in-depth training and one-on-one peer mentoring
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus (training provided if eager to learn)
- Ability to work on-site at Uline branch locations
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Best-in-class, clean, modern facilities
- First-class fitness center
- Three miles of beautifully maintained walking trails
- Employee perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvinglisteningcommunicationcustomer servicerelationship building
Certifications
high school diplomaBachelor's degree