Site Manager
Lehigh Valley Health Network
full-time
Posted on:
Location Type: Office
Location: Allentown • Pennsylvania • United States
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About the role
- Ensures daily operations and coordination of a specific practice site(s)
- Serves as the on-site management representative of the practice
- Manages practice scheduling, overtime, and access concerns
- Responds proactively to associate feedback and suggestions including satisfaction surveys and patient service recovery
- Ensures colleagues follow all standard work for all practice workflows
- Conducts regular performance appraisals and provides feedback and coaching for all direct reports
- Ensures staff receive adequate training to perform jobs to meet expectations
- Identifies talent and helps develop future leaders for the organization
- Attempts to resolve conflicts between staff and/or providers, in collaboration with managers and administration
- Strives to efficiently accommodate interruptions and changing priorities
Requirements
- Associate’s Degree or HS diploma with previous supervisory experience
- 2 years Relevant experience in a healthcare setting
- Ability to implement all policies and procedures effectively
- Ability to compose business communications (reports, memos, letters, and e-mails)
- Ability to plan effectively, set appropriate priorities, and manage several complex projects simultaneously while meeting deadlines
- Excellent computer skills, including electronic medical record (EMR) and Microsoft Office suite
- Knowledge of medical office practice operations, including but not limited to, personnel management, patient scheduling, and insurance regulations
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supervisory experiencebusiness communicationsproject managementpersonnel managementpatient schedulinginsurance regulationselectronic medical record (EMR)Microsoft Office suite
Soft Skills
conflict resolutioncoachingfeedbacktrainingplanningprioritizationadaptability
Certifications
Associate’s DegreeHigh School diploma