Provide exceptional customer service to develop and maintain relationships with key partners/customers
Be proactive to provide information and respond to questions in a timely manner
Maintain accurate customer records and sales transactions in Salesforce CRM
Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders
Gather information to determine proper equipment evaluation needs required by the customer
Send and track equipment to customer and ensure follow-up on product evaluation by Territory Sales Manager
Assist Territory Sales Manager and customers to determine what products are the best solution for the customer project based on scope and budget
In conjunction with the Territory Sales Manager, assist with high level account administration for customer and resellers requests
The Inside Sales Representative may assist in negotiating contracts with customers on terms and discounts when appropriate
Assist the Territory Sales Manager with high level decision making to facilitate direct sales to large customers and/or resellers
Coordinate sales related activities with all members of the sales, marketing, operations and product support team
Meet with key customers and decision makers on a quarterly basis to develop and maintain professional relationships
Work closely DPC's Channel Management teams and channel partners to ensure customer satisfaction throughout the selling process
Achieve or exceed assigned sales quotas and goals
Complete required training and development objectives within the assigned time frame, stay up-to-date with new features and product launches
Have a basic understanding of DPC’s products and services, and is current on industry trends and practices in the datacenter market place
Resolve customer complaints by investigating problems, developing solutions and making recommendations to management for resolution
Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas
Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Perform other duties as assigned.

Requirements

Bachelor’s degree from four-year College or University with emphasis in Business, or related field; or equivalent combination of education and experience
A minimum of 3 years support sales or inside sales experience in information technology industry, data center industry experience preferred
Project management skills including planning, organizing, and coordinating tasks
Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred
Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Finance, Engineering, Marketing, and Sales
Strong organizational and planning skills and the ability to work independently
Will be required to work West Coast work hours (PST)
Position will require limited travel; ideal candidate must be able to travel up to 4 times a year.

Benefits

comprehensive medical, dental and vision coverage
high employer 401K match
above-benchmark paid maternity and parental leave
paid time off to volunteer
active/growing Employee Resource Group network

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales supportinside salesproject managementcustomer relationship managementdata center industry knowledgesales negotiationorder processingequipment evaluationsales quota achievementproblem resolution

Soft Skills

customer serviceeffective communicationorganizational skillsplanning skillsindependent workcreativityresourcefulnessdecision makingrelationship buildingteam coordination

Certifications

Bachelor’s degree in Business or related field