Legrand, North America

Account Executive

• Provide exceptional customer service to develop and maintain relationships with key partners/customers
• Be proactive to provide information and respond to questions in a timely manner
• Maintain accurate customer records and sales transactions in Salesforce CRM
• Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders
• Gather information to determine proper equipment evaluation needs required by the customer
• Send and track equipment to customer and ensure follow-up on product evaluation by Territory Sales Manager
• Assist Territory Sales Manager and customers to determine what products are the best solution for the customer project based on scope and budget
• In conjunction with the Territory Sales Manager, assist with high level account administration for customer and resellers requests
• The Inside Sales Representative may assist in negotiating contracts with customers on terms and discounts when appropriate
• Assist the Territory Sales Manager with high level decision making to facilitate direct sales to large customers and/or resellers
• Coordinate sales related activities with all members of the sales, marketing, operations and product support team
• Meet with key customers and decision makers on a quarterly basis to develop and maintain professional relationships
• Work closely DPC's Channel Management teams and channel partners to ensure customer satisfaction throughout the selling process
• Achieve or exceed assigned sales quotas and goals
• Complete required training and development objectives within the assigned time frame, stay up-to-date with new features and product launches
• Have a basic understanding of DPC’s products and services, and is current on industry trends and practices in the datacenter market place
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to management for resolution
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas
• Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
• Perform other duties as assigned.