LegionellaDossier

Customer Success Manager

LegionellaDossier

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier.
  • Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients.
  • Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities.
  • Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution.
  • Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention.
  • Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management.
  • Proactively explore Upsell/Cross-sell opportunities with our existing customers

Requirements

  • Proven experience in a similar role within software/SaaS
  • Strong understanding of customer journey dynamics and the ability to implement strategies for improvement
  • Demonstrated success in developing and implementing effective customer success programs
  • Experience in determining and measuring KPIs for customer success teams
  • Proficient in setting up workflows and utilizing customer success automation tools
  • SaaS industry experience is a must
  • Excellent communication and interpersonal skills
  • Methodical mindset with a structured approach to problem-solving
  • Strong commercial knowledge with a proven ability to upsell and cross-sell products and services
  • Ability to thrive in a fast-paced and dynamic environment
Benefits
  • Creativity and collaboration environment
  • Passion for problem-solving
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success programsKPI measurementworkflow setupcustomer success automation
Soft Skills
communication skillsinterpersonal skillsproblem-solvingmethodical mindsetcommercial knowledge