LegionellaDossier

Customer Success Manager

• Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier.
• Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients.
• Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities.
• Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution.
• Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention.
• Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management.
• Proactively explore Upsell/Cross-sell opportunities with our existing customers