Legion

Technical Account Manager, TAM

Legion

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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About the role

  • Serve as the dedicated technical resource for assigned customer accounts
  • Partner with customer System Administrators to understand business processes, workflows, and system configurations
  • Maintain deep familiarity with each customer’s environment, priorities, and use cases
  • Act as a product expert, providing guidance, best practices, and technical consultation
  • Translate customer business needs into system configuration and optimization recommendations
  • Support customers in understanding platform capabilities, limitations, and tradeoffs
  • Provide oversight and coordination for customer support tickets
  • Own or directly manage highly technical or complex issues as needed
  • Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
  • Analyze support trends and proactively address recurring issues
  • Ensure customers are prepared for and leveraging new product features
  • Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
  • Partner with customers to drive feature adoption aligned to their business goals
  • Run a regular cadence of customer meetings to review:
  • Open workstreams and initiatives
  • Support ticket status and analysis
  • New questions and technical needs
  • Open and prioritized issues
  • Action items and next steps
  • Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
  • Advocate for customer needs internally and provide feedback to Product and Engineering teams

Requirements

  • 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
  • Experience in managing multiple stakeholders and projects with competing priorities
  • Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
  • Bachelor's degree or equivalent experience
  • Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
  • Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred).
Benefits
  • Health Benefits
  • Paid Time Off and Paid Holidays
  • Parental Leave
  • Equity
  • Monthly Wellness Reimbursement
  • Monthly Lunch at Legion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Account Managementsystem configurationroot cause analysisintegration platformsWorkatoDell BoomiJitterbitSnapLogicworkforce management solutions
Soft Skills
interpersonal skillscommunication skillsverbal communicationwritten communicationpresentation skillslistening skillsstakeholder managementproject management
Certifications
Bachelor's degree