Salesforce Data Cloud - Remote
Sansar Tec
Cloud
Salary
💰 $110,000 - $145,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Lead the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
- Manage multiple concurrent enterprise projects, leading all implementation project phases
- Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
- Configure Legion products according to the solution blueprint
- Provide configuration reviews and configuration knowledge transfers to the customer
- Assist customers with software testing along with roll-out activities such as data loads and system initialization
- Deliver live customer training for areas such as training the trainer for administrators and store managers
- Lead and facilitate discussions and workshops with the customer
- Oversee configuration documents, tools, and methodologies including solution blueprint and enterprise configuration worksheet
- Define, manage, and deliver on customer expectations throughout the implementation process
- Work with teams within Legion to ensure implementation timelines and support SLAs are met
- Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
- Be familiar with compliance and labor laws and how they impact customers
- Complete ongoing education to further develop skills and knowledge, including industry trends, technology, and the Legion product
- Provide leading practices to ensure customers are maximizing the value of their Legion solution; set and manage expectations; acquire knowledge to grow adoption; communicate in demanding situations to support problem-solving and planning
- Implement processes that support efficient execution of phases within the Legion value-driven implementation methodology; define consulting leading practices; support a Center of Excellence; understand and prevent scope creep; use Legion project management tools to manage configuration tasks
- Maintain core product expertise for end users and configuration; grow product knowledge through regular release training; identify, report, and prioritize bugs & enhancements
Requirements
- 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Highly motivated, enthusiastic team player, driven by delighting customers
- Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
- Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
- Passion for helping customers adopt new AI technology
- Technical-focused with analytical and problem-solving skills; able to describe technical configurations to non-technical audiences
- Familiarity with compliance and labor laws and how they impact customers
- 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success (preferred)
- Workforce management planning experience in a retail environment (preferred)
- Experience mentoring and training software implementation Consultants (preferred)
