Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
Manage multiple concurrent enterprise projects, leading all implementation project phases
Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
Configure Legion products according to the solution blueprint
Provide configuration reviews and configuration knowledge transfers to the customer
Assist customers with software testing along with roll-out activities such as data loads and system initialization
Deliver live customer training for areas such as training the trainer for administrators and store managers
Lead and facilitate discussions and workshops with the customer
Define, manage, and deliver on customer expectations throughout the implementation process

Requirements

5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Bachelor's degree or equivalent experience
Highly motivated, enthusiastic team player, driven by delighting customers
Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

Benefits

$0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
401k plan
Unlimited Paid Time Off and Paid Holidays
Parental Leave
Equity
Monthly Wellness Reimbursement
Monthly Lunch on Legion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Agilecloud delivery solutionssoftware testingconfiguration managementdata loadssystem initializationcustomer trainingimplementation project phasesWorkforce Management solutionscustomer success

Soft Skills

team playerrelationship buildingcommunicationnegotiationdiplomacyorganizational skillssituational presencepersuasive presentationcredibilitytrust

Certifications

Bachelor's degree