Legion Health

Performance Marketing

• Answer inbound calls and texts from new patient leads with clear, accurate, and timely communication
• Make outbound calls and send texts throughout the day to follow up with new leads and get them booked
• Convert leads into scheduled appointments by guiding patients through the next steps, answering common questions, and reducing drop-off
• Schedule and reschedule appointments, including managing missed appointments and helping patients get back on the calendar quickly
• Triage intake-related issues that arise before the first visit (e.g., scheduling conflicts, basic onboarding questions, communication gaps) and escalate as needed
• Provide compassionate, high-quality support with a strong focus on patient trust and satisfaction
• Maintain clean, consistent documentation of patient interactions so nothing falls through the cracks
• Track follow-ups and next steps to ensure each lead receives timely outreach and a clear outcome (booked, not a fit, no response, etc.)
• Identify recurring lead objections or friction points and share feedback to improve scripts, workflows, and conversion rates
• Work closely with internal teams to resolve issues quickly and keep the intake process moving
• Maintain a reliable, high-speed internet connection for smooth and consistent communication
• Always aim to deliver the best experience possible for our patients

Lead Conversion Specialist