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Virtual Executive Assistant – Patient Success Operations
Legion HealthPatient Experience Representative at Legion Health providing patient support through phone and messaging. A non-clinical role ideal for individuals with telehealth experience.
About the role
Key responsibilities & impact- Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
- Provide compassionate, top-notch support with a strong focus on patient satisfaction
- Assist with scheduling appointments, rescheduling, and helping patients onboard
- Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
- Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays
- Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
- Identify recurring patient issues and share feedback to improve workflows and quality of service
- Work closely with team members to resolve patient concerns quickly and effectively
- Maintain a reliable, high-speed internet connection for smooth and consistent communication
Requirements
What you’ll need- 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
- Previous experience in a telehealth or call center environment is highly preferred
- Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
- Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
- Proficient in spoken and written English
- Comfortable working in a fast-paced, ever-evolving startup environment
- Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
Benefits
Comp & perks- Fully Remote
- Work on something that truly matters to millions of patients and families.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient documentationschedulingcase trackingworkflow coordinationpatient onboardingpatient retentionfollow-upcommunication
Soft Skills
compassionate supportpatient satisfactionteam collaborationproblem-solvingtimely communicationadaptabilityattention to detail