LegalMatch

Attorney

• Make outbound calls to guide potential clients through legal intake.
• Follow up after attorney responses to encourage client engagement.
• Handle inbound inquiries and listen actively to client concerns.
• Record accurate client and case information in our CRM.
• Meet daily and weekly call and conversion goals.
• Represent LegalMatch clearly, professionally, and empathetically.
• Manage objections and rejections with professionalism.
• Participate in coaching and apply feedback actively.
• Collaborate with teammates to improve service delivery.
• Report any blockers or availability issues promptly.

Legal Intake Specialist

Backend Engineer

• Leading and managing a team of software engineers, fostering a creative and cohesive unit capable of delivering complex software projects
• Coordinating with scrum masters, project managers and other software engineers to plan, design, develop, test, and maintain web-based and desktop applications
• Providing technical leadership in all aspects of our software development processes
• Overseeing the design, development, and implementation of new software systems and enhancements to existing systems
• Ensuring all software engineering projects are delivered on time and to the agreed quality standards
• Continually updating technical knowledge and skills and sharing them with the team
• Maintaining high standards of software quality within the team by establishing good practices and habits
• Providing regular performance feedback, coaching, and career development to team members
• Facilitating root cause analysis of system issues and implementing resolution strategies

Principal Software Engineer, Java Full Stack

SEO Marketing

• Lead and execute SEO strategies aligned with business priorities and growth targets
• Translate SEO data into clear, actionable insights and monthly reports
• Oversee keyword strategy, content optimization, and technical SEO initiatives
• Collaborate with stakeholders (content, product, analytics) to drive results
• Align SEO roadmap with company objectives (e.g., high-impact pages and campaigns)
• Mentor and guide team members through coaching and knowledge sharing
• Ensure consistent reporting and performance tracking using analytics tools
• Identify opportunities for process improvement and SEO innovation
• Proactively resolve issues and remove blockers for the team
• Lead regular syncs and strategy discussions with cross-functional teams

SEO Team Lead

DevOps Engineer

• Designing and maintaining scalable, secure, and cost-efficient cloud infrastructure.
• Automating infrastructure provisioning, deployment pipelines, and monitoring systems to improve reliability and efficiency.
• Leading DevOps strategy by collaborating with teams to identify and address challenges in workflows and processes.
• Driving system security by implementing best practices and ensuring compliance with industry standards.
• Mentoring and guiding DevOps engineers to foster a culture of problem-solving and continuous improvement.
• Acting as the technical lead for resolving complex issues and ensuring high system availability.
• Optimizing cloud performance and costs while mitigating risks to enhance operational efficiency.
• Staying current with emerging DevOps technologies and incorporating innovative solutions into the infrastructure.
• Building fault-tolerant systems and tools that empower developers to deploy securely and efficiently.
• Supporting 24/7 operations by participating in on-call rotations and ensuring quick issue resolution.

Principal DevOps Engineer

• Lead the development of tools, processes, and infrastructure that empower developers
• Build software, tools, and processes to enable engineers to move fast without incidents
• Drive automation to streamline repetitive tasks and enhance system efficiency
• Collaborate with Engineering Teams to ensure smooth deployment of production services
• Design, implement, and maintain scalable cloud infrastructure and CI/CD pipelines
• Troubleshoot infrastructure, application, and network issues while enhancing monitoring systems
• Ensure compliance by collaborating with teams to meet regulatory requirements
• Support developers and QA Engineers with testing environment changes and DB updates
• Assist teams in transitioning to self-managed deployments and releases
• Improve system performance, reliability, and operational efficiency continuously
• Participate in on-call coverage and perform maintenance during non-business hours

Senior DevOps Engineer

Lead Generation

• Making outbound calls to potential customers
• Scheduling consultations between contacts/prospective customers and members of our Sales Team
• Accurately inputting information into our system
• Representing the company in the best way possible when conversing with contacts
• Ensuring all calls meet the standards and requirements of the company
• Delivering reports accurately and on a timely basis
• Participating in process-improvement initiatives

Lead Generation Specialist – Appointment Setter

Lead Generation Specialist

QA Automation Engineer

• Designing and building scalable AI-powered workflows across marketing, intake, support, and sales.
• Developing, testing, and optimizing automations using Python, JavaScript, and DIY platforms to deliver quickly and efficiently.
• Pulling, parsing, and integrating data from APIs to support reporting and workflow automation.
• Building and managing custom GPTs and prompt libraries tailored to LegalMatch’s business needs.
• Reviewing and refining project specifications to ensure clarity, feasibility, and smooth integration.
• Troubleshooting and maintaining AI systems, minimizing unnecessary API usage while ensuring reliability and scalability.
• Translating business goals into actionable, technical deliverables that balance speed, accuracy, and cost-effectiveness.
• Collaborating with cross-functional teams via email and MS Teams to align AI initiatives with company goals.
• Leading knowledge-sharing sessions and providing training to help teams effectively adopt AI tools.
• Staying ahead of AI/LLM advancements (ChatGPT, Gemini, Grok, etc.) and proactively testing new solutions for LegalMatch’s use cases.

AI Strategy and Automation Engineer

Digital Marketing

• help define and implement measurement strategies that align with the company’s marketing and business objectives
• analyze and interpret CRO, SEO, and PPC trends and produce actionable insights based on available data
• provide reports and performance data on conversion, SEO, PPC, and other marketing initiatives
• help determine metrics for measuring campaigns and projects
• analyze performance of marketing projects, highlighting opportunities, trends, issues, and areas for improvement
• analyze user behavior, conversion data, and customer journeys
• analyze LM’s intake funnels, landing pages and A/B, split, or multivariate tests, and provide insights and recommendations
• build presentations that visualize data to tell the story and define the insights