Legacy Groupe

Customer Support

• Communicate with customers and clients via email, chat, and phone to address issues, answer questions, and explain website features.
• Provide empathetic, top-tier service to every customer and client contact, ensuring a compassionate and professional experience.
• Communicate sensitive or challenging information to customers with professionalism, empathy, and clarity, ensuring understanding while maintaining a positive customer experience.
• Efficiently manage customer interactions across various channels (email, chat, and phone) while utilizing internal systems and tools, ensuring smooth workflows and high-quality service delivery across different functions of the role.
• Managing a high volume of incoming customer inquiries throughout the day.
• Grow your knowledge of company products, services, and policies, in order to explain them in a kind and respectful manner.
• An ability to troubleshoot, identify, and solve technical issues related to the Legacy.com product lines, escalating as needed.
• Able to utilize internal systems and tools to process work while adapting to team-specific processes.
• Contribute directly to achieving monthly team performance targets.
• Perform other duties as assigned to support the team, department, and company goals.

Customer Support Specialist – Classified Team