Customer Support Specialist – Classified Team

Legacy Groupe

Customer Support Specialist delivering exceptional customer experiences for media companies at Legacy.com. Handling customer inquiries via phone, email, and chat in a home working environment.

Posted 5/12/2026full-timeRemote • Florida, Illinois, North Carolina, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $19 - $23 per hourWebsite

About the role

Key responsibilities & impact

Communicate with customers and clients via email, chat, and phone to address issues, answer questions, and explain website features.
Provide empathetic, top-tier service to every customer and client contact, ensuring a compassionate and professional experience.
Communicate sensitive or challenging information to customers with professionalism, empathy, and clarity, ensuring understanding while maintaining a positive customer experience.
Efficiently manage customer interactions across various channels (email, chat, and phone) while utilizing internal systems and tools, ensuring smooth workflows and high-quality service delivery across different functions of the role.
Managing a high volume of incoming customer inquiries throughout the day.
Grow your knowledge of company products, services, and policies, in order to explain them in a kind and respectful manner.
An ability to troubleshoot, identify, and solve technical issues related to the Legacy.com product lines, escalating as needed.
Able to utilize internal systems and tools to process work while adapting to team-specific processes.
Contribute directly to achieving monthly team performance targets.
Perform other duties as assigned to support the team, department, and company goals.

Requirements

What you’ll need

High School Diploma or equivalent experience
1-2 years customer support experience required
Call center environment preferred
Previous media, publishing, or classified advertising experience is a plus
Strong written and verbal communication skills with the ability to communicate clearly and professionally
Proficiency in basic computer applications and systems, including email communication, Windows-based platforms, Microsoft Word, and Microsoft Excel, is required
Excellent multitasking, organizational, and time management abilities
Strong attention to detail and commitment to accuracy
Customer-focused mindset with a passion for delivering high-quality service
Ability to work independently while also contributing positively within a team environment
Strong problem-solving and critical-thinking skills
Comfortable working in a fast-paced environment with shifting priorities and deadlines
High level of comfort navigating web-based systems and technology platforms
Experience with customer support platforms, call center systems, chat tools, or CRM software preferred
Ability to learn and adapt quickly to partner-specific workflows and systems

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Health Savings Accounts and Flexible Spending Account options with generous employer contributions (based on plan selection)
Basic Life and Supplemental Life insurance
Disability Insurance
Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness)
Accrued Paid Time Off
401k plan with discretionary employer match
Paid Medical and Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttroubleshootingproblem-solvingcritical thinkingmultitaskingorganizational skillstime managementattention to detailcommunication skillsbasic computer applications

Soft Skills

empathyprofessionalismcustomer-focused mindsetability to work independentlyteam collaborationadaptabilityclarity in communicationcompassionate servicepositive attitudeability to manage stress

Certifications

High School Diploma