Ledcor

Supervisor

• Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practices
• Manage a team of 4–6 developers to deliver business requirements and enhance system features
• Work closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational support
• Manage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user support
• Translate prioritized backlog items into executable 2-week sprints and monthly release plans
• Manage activities across configuration, development, testing, deployment, and post-release validation
• Provide coaching, training, and guidance to team members to support skill development and high performance
• Manage team workload and capacity, including unplanned work, priority churn, and scope creep
• Guide and oversee Agile ceremonies

Supervisor, Operational Systems

Project Manager

• Coordinate and track all phases of assigned projects
• Maintain and update project logs, QB systems, and Excel trackers to reflect real-time project status
• Conduct weekly update calls and meetings with internal teams and clients
• Generate and submit daily work-in-progress (WIP) reports and training summaries
• Support project cost tracking, including labor, materials, vendors, subcontractors, and equipment
• Assist in preparing cost reports, forecasts, and earned value metrics
• Utilize tools like Excel and Power BI to generate performance and status reports
• Support change management processes and ensure accurate billing and documentation
• Collaborate with field managers to ensure job readiness and timely project completion
• Participate in stakeholder meetings and contribute to continuous improvement initiatives

Project Coordinator

Operations

• Deliver a high-quality, customer-focused service experience to every client
• Resolve customer issues calmly and professionally using effective de-escalation techniques
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment at all times

Supervisor, Operational Systems

Project Coordinator

Field Operations Technician