Learningbank

Adoption & Support Specialist

Learningbank

full-time

Posted on:

Location Type: Hybrid

Location: Copenhagen • Denmark

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About the role

  • Handle customer support across chat, email, phone, and meetings.
  • Solve challenges quickly and ensure clear communication with customers.
  • Guide customers on how to use the platform effectively.
  • Act as a product solution advisor across the customer journey.
  • Report technical cases to Product and Development.
  • Maintain and improve our Help Center and AI chatbot.

Requirements

  • You take ownership of customer cases and follow them through.
  • You are a strong communicator and listen to understand not to answer.
  • You are tech-savvy and quick to learn new systems.
  • You are curious about AI and how it can improve support.
  • You collaborate easily across teams.
  • You are fluent in Danish and English (additional Nordic language is a plus).
  • You have experience with customer support and/or tools like Intercom or Zendesk.
  • A relevant education within Communication, Business, IT, or similar is great - but even more important is your ability to learn quickly and feel comfortable working with digital tools.
Benefits
  • Lunch Program: Healthy and delicious meals from Meyers (vegan/vegetarian options available), plus free coffee, tea, fruits, and snacks.
  • Social events: Friday bars, hang-outs, Summer and Christmas parties.
  • Work Environment: Exceptional coffee, great colleagues, and a focus on high well-being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communicatoractive listeningownershipcollaborationcuriosity