Learning Technologies Group plc

Consultant

• Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication.
• Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange.
• Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed.
• Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
• Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution.
• Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines.

Technical Consultant – Bridge

Full-stack Engineer

• Get things done with no fuss.
• Trust and help each other, and support growth.
• Laugh and cry, learn, and level up together.
• Collaborate with us on architectural decisions.

Senior Software Engineer, Bridge

HUF 1,700,000 - HUF 2,100,000 per month

Customer Support

• Take ownership, triage, and respond to tickets within agreed service levels
• Provide support via the support portal and follow-up through web conferencing as needed
• Review customer tickets for complete information, requesting additional details when necessary
• Reproduce, troubleshoot, analyze, and resolve customer issues quickly and professionally
• Offer functional support for company-maintained products and services
• Collaborate with regional teams to resolve technical problems
• Manage customer expectations through regular updates on ticket status
• Contribute to knowledge management by creating and updating internal and external documentation
• Participate in additional projects with manager approval
• Maintain up-to-date product knowledge and learn new features as required
• Maintain a schedule of 10AM-7PM EST
• Assess client needs, determine appropriate course of action, prioritize workload, and escalate tickets as needed

Customer Support Specialist

Digital Marketing

• Develop, execute, and analyze paid media and search strategies to drive website traffic and generate qualified leads for the inbound sales team.
• Manage paid digital advertising across Google, Bing, YouTube, LinkedIn Ads, sponsored social, and other industry outlets including audience targeting, ad copy creation, bid strategies, and budget allocation.
• Drive organic website traffic through SEO and content optimization including keyword research and website architecture improvements.
• Stay current on LLMs and Google's AI updates; experiment with AI-driven strategies and integrate paid campaigns with organic/GenAI efforts.
• Conduct A/B testing on ad copy, visuals, and landing pages; optimize landing pages for conversions and SEO/AEO best practices.
• Own analytics across Google Ads, LinkedIn Ads, Google Analytics and Salesforce; provide reports and actionable recommendations.
• Lead a 'test and learn' approach for new formats and platforms; identify cost-effective advertising tools (e.g., LLMs).
• Collaborate with Marketing, Sales, Product, Customer Success, and Design teams; manage external ad vendors/agencies as needed.
• Manage and forecast paid media budgets ensuring optimal allocation and performance against financial targets.

Technical Consultant – Bridge

Senior Software Engineer, Bridge

Customer Support Specialist

Digital Marketing Manager