Customer Implementation Engineer – Watershed

Learning Technologies Group plc

Customer Implementation Engineer focused on driving customer success through data-driven Watershed solutions. Build integrations, analyze data, and provide technical support for clients.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and maintaining data pipelines, API integrations, and automating workflows to enhance client efficiency. Proficient in client-facing roles, providing technical assistance, and leveraging data analysis tools to support client goals.

Highest-signal resume keywords

Python ProgrammingREST API IntegrationData Pipeline DevelopmentSQL ProficiencyClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data WranglingSoftware AutomationAnalytics ToolsReporting ToolsJSON FamiliarityXAPI KnowledgeSCORM UnderstandingMySQL DatabaseJava DevelopmentJenkins Familiarity

Soft Skills

Excellent CommunicationProblem-Solving SkillsAnalytical SkillsOwnership and InitiativeFlexibility

Tools & Technologies

Watershed Reporting PlatformCI/CD Automation

Industry Keywords

SaaS SoftwareLearning Data EcosystemsTechnical Assistance

Tech Stack

Tools & technologies

JavaJenkinsMySQLPythonSQL

About the role

Key responsibilities & impact

Build connections between Watershed and client systems, and configure Watershed to meet each client's goals.
Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed.
Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data.
Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems.
Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes.
Automate repetitive technical workflows to improve efficiency for both clients and the team.
Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work.
Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships.
Train clients on how to use Watershed effectively. Familiarity with corporate learning ecosystems is a huge plus — but not a requirement.

Requirements

What you’ll need

3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools.
3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools.
Demonstrated ability to build and maintain data pipelines and system integrations.
Ability to understand client challenges and translate them into actionable technical solutions.
Experience with learning data, xAPI, SCORM, and JSON are a plus.
Excellent communication, documentation, problem-solving, and analytical skills.
A strong sense of ownership, responsibility, and initiative.
Flexibility to balance multiple assignments in a fast-paced environment.
The ability to work independently, yet function as an integral part of a team.
Proficiency in SQL and MySQL database.
Experience with Python and Java development.
Familiarity with Jenkins and CI/CD automation.

Benefits

Comp & perks

Remote work options