Learning Explorer

Customer Success Manager

• Assist Services team in supporting K-12 district partners throughout the school year
• Help coordinate meetings, track customer goals, and maintain account documentation
• Respond to customer inquiries and ensure timely follow-up or escalation as needed
• Track tasks, timelines, and deliverables across customer success and benchmark services workflows
• Assist in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checks
• Support the customized assessment planning process by helping gather district checklists and assessment schedules
• Monitor assessment windows and help ensure districts are prepared for successful administration
• Assist with benchmark support and help troubleshoot basic benchmark issues
• Maintain internal systems, documentation, and trackers to ensure accurate and up-to-date information
• Support cross-functional coordination with Product, Content, and Services teams
• Identify and escalate risks or delays that could impact customer experience or assessment timelines
• Maintain documentation, templates, and standard operating procedures
• Assist in improving workflows and identifying opportunities for greater efficiency
• Provide general administrative and operational support to both Customer Success and Benchmark Services teams
• Assist in preparing summaries or materials for customer meetings and internal reviews
• Leverage collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to support workflows (e.g., customer communication, internal tracking, assessment management) and documentation

K-12 Customer Success Specialist

Operations

• Manage the collection, validation, and processing of assessment data across multiple test administrations
• Maintain data workflows that support the development, scoring, reporting, and analysis of assessments
• Coordinate data preparation and delivery for internal teams and external stakeholders
• Own and maintain core assessment data systems and operations
• Build customized assessments from district specifications using complex queries and automated processes
• Define and coordinate data requirements for custom test builds, including item pools, test forms, and scoring specifications
• Collaborate with assessment content teams to ensure optimal test configuration
• Calculate projections and utilize forecasting models to support customer decision-making, assessment planning, and program growth
• Analyze testing volumes, reporting timelines, and assessment usage trends
• Develop dashboards, data visualizations, reports, and summaries for school districts and internal stakeholders
• Identify trends, patterns, and opportunities to improve assessment design and delivery
• Learn and document existing data processes and systems
• Identify opportunities to streamline, scale, and improve data operations
• Implement improvements to data pipelines, reporting processes, and operational documentation
• Establish best practices for data management and operational efficiency

K-12 Customer Success Specialist

K-12 Data Operations Manager