Learning Explorer

Manager

• Support the planning and execution of benchmark assessment cycles across partner districts
• Coordinate assessment schedules, administration processes, and readiness activities with district stakeholders
• Monitor assessment windows and ensure operational milestones are completed on schedule
• Provide training sessions and webinars for district test coordinators
• Respond to district questions related to assessment setup, administration, and reporting
• Serve as a primary operational contact for district test coordinators and school leaders during benchmark administrations
• Manage the planning and execution of benchmark assessment service cycles, ensuring key milestones are completed on schedule
• Communicate progress, risks, and operational needs to the Senior Director of Customer Success and Benchmark Services and relevant internal stakeholders
• Develop and maintain clear documentation, guidelines, internal resources, and best practices for benchmark services
• Identify process improvements and workflow efficiencies that strengthen team coordination and enhance the customer experience

Benchmark Services Manager