K-12 Customer Success Specialist

Learning Explorer

Customer Success Specialist providing operational and customer support for K-12 school and district partners. Managing assessments and ensuring high-quality experiences throughout the school year.

Posted 5/2/2026full-timeRemote • Mississippi • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist Services team in supporting K-12 district partners throughout the school year
Help coordinate meetings, track customer goals, and maintain account documentation
Respond to customer inquiries and ensure timely follow-up or escalation as needed
Track tasks, timelines, and deliverables across customer success and benchmark services workflows
Assist in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checks
Support the customized assessment planning process by helping gather district checklists and assessment schedules
Monitor assessment windows and help ensure districts are prepared for successful administration
Assist with benchmark support and help troubleshoot basic benchmark issues
Maintain internal systems, documentation, and trackers to ensure accurate and up-to-date information
Support cross-functional coordination with Product, Content, and Services teams
Identify and escalate risks or delays that could impact customer experience or assessment timelines
Maintain documentation, templates, and standard operating procedures
Assist in improving workflows and identifying opportunities for greater efficiency
Provide general administrative and operational support to both Customer Success and Benchmark Services teams
Assist in preparing summaries or materials for customer meetings and internal reviews
Leverage collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to support workflows (e.g., customer communication, internal tracking, assessment management) and documentation

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
1–3 years of experience in education, customer support, operations, or edtech
Strong organizational skills and attention to detail
Excellent communication and responsiveness
Ability to manage multiple tasks and deadlines simultaneously
Excellent written and verbal communication skills
Collaborative team player
Significant experience with Google Workspace

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Learning Explorer Website LinkedIn All Job Openings 11 - 50 employees Founded 2016 📚 Education ☁️ SaaS 🤝 B2B 💰 $6.7M Venture Round - Learning Explorer on 2023-12 Education
SaaS
B2B Learning Explorer is an educational technology company that provides personalized learning software for K–12 schools and districts. Its Pathways Learning Studio, Pathways Assessment, Pathways Analytics, and Lesson Planet products deliver adaptive learning paths, actionable assessments, and real-time analytics to help teachers differentiate instruction, monitor student mastery, and scale personalized learning. The cloud-based platform emphasizes research-based methods, student engagement, and automation to save teachers time and support data-driven instruction. K-12 Customer Success Specialist 🔥 9 minutes ago 🎸 Mississippi – Remote ⏰ Full Time 🟢 Junior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist Services team in supporting K-12 district partners throughout the school year
Help coordinate meetings, track customer goals, and maintain account documentation
Respond to customer inquiries and ensure timely follow-up or escalation as needed
Track tasks, timelines, and deliverables across customer success and benchmark services workflows
Assist in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checks
Support the customized assessment planning process by helping gather district checklists and assessment schedules
Monitor assessment windows and help ensure districts are prepared for successful administration
Assist with benchmark support and help troubleshoot basic benchmark issues
Maintain internal systems, documentation, and trackers to ensure accurate and up-to-date information
Support cross-functional coordination with Product, Content, and Services teams
Identify and escalate risks or delays that could impact customer experience or assessment timelines
Maintain documentation, templates, and standard operating procedures
Assist in improving workflows and identifying opportunities for greater efficiency
Provide general administrative and operational support to both Customer Success and Benchmark Services teams
Assist in preparing summaries or materials for customer meetings and internal reviews
Leverage collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to support workflows (e.g., customer communication, internal tracking, assessment management) and documentation 🎯 Requirements
Bachelor’s degree or equivalent experience
1–3 years of experience in education, customer support, operations, or edtech
Strong organizational skills and attention to detail
Excellent communication and responsiveness
Ability to manage multiple tasks and deadlines simultaneously
Excellent written and verbal communication skills
Collaborative team player
Significant experience with Google Workspace Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Junior Customer Success Associate 🔥 2 hours ago Mantra Digital 1 - 10 🛍️ eCommerce 📱 Media Website LinkedIn All Job Openings Entry-level Customer Success Associate supporting onboarding and customer engagement at Meera AI, an AI-powered conversation platform. 🇺🇸 United States – Remote 💵 $40k - $50k / year ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required HubSpot CRM Administrator 🔥 10 hours ago Lingraphica 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness Website LinkedIn All Job Openings CRM Administrator managing and improving HubSpot at Lingraphica, enhancing communication for those with aphasia. Collaborating with cross-functional teams to support business needs. 🇺🇸 United States – Remote 💵 $64.8k - $73k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Client Success Specialist 🔥 11 hours ago Intrinsic Digital 11 - 50 Website LinkedIn All Job Openings Client Success Specialist managing client portfolios at Intrinsic Digital, a remote digital marketing firm. Delivering high-quality service and strategic recommendations to clients across various industries. 🇺🇸 United States – Remote 💵 $55k - $65k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Digital Customer Success Manager 🔥 15 hours ago EverCommerce 1001 - 5000 ☁️ SaaS 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Digital Customer Success Manager at EverCommerce focused on enhancing healthcare service delivery and customer satisfaction through strong relationships and comprehensive success plans. 🇺🇸 United States – Remote 💵 $60k - $70k / year 💰 Private Equity Round on 2019-07 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Publisher Success Manager 🔥 20 hours ago Overwolf 51 - 200 🎮 Gaming ☁️ SaaS 🏪 Marketplace Website LinkedIn All Job Openings Publisher Success Manager at Overwolf connecting with publishers to enhance their digital advertising success. Fostering partnerships and ensuring strategic growth through data analysis and personalized support. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer supportoperationsbenchmark assessmentworkflow improvementdocumentation management

Soft Skills

organizational skillsattention to detailcommunication skillsresponsivenesstask managementcollaborationteam player

Certifications

Bachelor’s degree