LEARFIELD

General

• Deliver high-quality, front-line technical support primarily via phone
• Participate in a rotating after-hours support schedule
• Troubleshoot and resolve complex client issues related to product functionality
• Interpret and explain standard reporting tools and identify discrepancies
• Develop and maintain comprehensive internal documentation and client-facing knowledge base content
• Support pre-release testing by validating new features and functionality prior to client deployment

Senior Application Specialist