Senior Application Specialist

LEARFIELD

Senior Application Specialist ensuring clients effectively understand and utilize Paciolan’s products. Delivering support and guidance to enhance overall customer experience while collaborating with teams.

Posted 7/15/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $26 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering technical support for Paciolan's ticketing products, with a strong focus on troubleshooting, documentation, and client communication. Proficient in database concepts and event-day operations within athletic departments or arts organizations.

Highest-signal resume keywords

Paciolan Ticketing Products ExperienceTechnical Support DeliveryDatabase Concepts UnderstandingEvent-Day Operations ExperienceInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDocumentation DevelopmentPre-Release TestingClient Issue Resolution

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsAbility to Work Independently

Tools & Technologies

Paciolan SoftwareReporting Tools

Industry Keywords

University Athletic DepartmentArts OrganizationArena OperationsBox Office Management

About the role

Key responsibilities & impact

Deliver high-quality, front-line technical support primarily via phone
Participate in a rotating after-hours support schedule
Troubleshoot and resolve complex client issues related to product functionality
Interpret and explain standard reporting tools and identify discrepancies
Develop and maintain comprehensive internal documentation and client-facing knowledge base content
Support pre-release testing by validating new features and functionality prior to client deployment

Requirements

What you’ll need

2+ years of hands-on experience with Paciolan’s ticketing products
Direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software
Experience in event-day operations, box office management, or related functions
Solid understanding of database concepts and Paciolan applications
Exceptional interpersonal, verbal, and written communication skills
Ability to operate effectively with moderate to minimal supervision

Benefits

Comp & perks

Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually)
Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability