LeapXpert

Sales

• Own APAC revenue and pipeline
• Achieve and exceed quarterly/annual targets for new business and expansion across APAC
• Build and execute an APAC sales plan: segmentation, target account strategy, territory coverage, and pipeline generation
• Personally lead prospecting, discovery, solution mapping, business case/ROI development, negotiation, and close
• Lead complex enterprise deal cycles
• Navigate multi-stakeholder enterprise buying groups (business leadership, compliance, risk, legal, operations, IT/security)
• Position LeapXpert’s value around governed, compliant client communications, including recordkeeping/archiving and policy-based governance/security controls
• Run structured deal processes: mutual action plans, qualification, and rigorous next steps
• Maintain accurate forecasting and pipeline management in CRM, with clear inspection of deal health and risks
• Establish a consistent cadence with leadership: weekly pipeline reviews, monthly forecasts, and quarterly business reviews
• Partner with Marketing on account-based programs and field activities to build qualified pipeline
• Partner with Customer Success to drive smooth handoffs, adoption, renewals, and expansion
• Provide product feedback based on APAC market needs and competitive insights

Director of Sales

Product Manager

• Own and assist in gathering feature requirements and specifications
• Work with the Head of Product to define product vision, strategy, and roadmap in assigned product areas
• Lead strategic initiatives across product areas or features that directly contribute to the company’s long-term vision
• Drive customer feedback initiatives, ensuring systematic incorporation of feedback into decision-making processes
• Lead UX improvements across product areas, ensuring a consistent, cohesive, and intuitive user experience
• Use data, market research, and industry best practices to inform product decisions and prioritization, ensuring metrics are tied to key business outcomes
• Manage the scrum team backlog and delivery of complex features or product areas, balancing scope and quality against delivery timelines
• Develop feature specifications for complex and strategic initiatives
• Engage stakeholders early to align on scope and execution

Senior Product Manager

Solutions Engineer

• Support the technical strategy for customers and prospects by assisting with solution discussions, product demonstrations, and technical walkthroughs.
• Collaborate with Sales to design and present business and technical solutions aligned with customer requirements.
• Contribute to technical proposals, Statements of Work (SoW), and supporting documentation for customer opportunities, including RFI/RFP responses.
• Participate in customer discovery, requirements gathering, and solution design workshops, applying industry best practices.
• Act as a technical advisor by mapping customer business needs to the LeapXpert product portfolio.
• Work with internal Product and Engineering teams to support integrations, configurations, and customer-specific solution requirements.

IT Support

• Manage and prioritize ITSM ticket queues, ensuring timely resolution of incidents, service requests, and problems.
• Perform root cause analysis and implement preventive measures.
• Follow ITIL best practices for incident, problem, and change management.
• Administer and manage access to all SaaS applications via Okta and Microsoft Entra ID (user onboarding/offboarding, group policies, SSO integrations).
• Maintain security best practices in identity and access control.
• Provide hands-on support for Windows, macOS, and Office 365 environments, including other business software and SaaS applications.
• Manage IT asset lifecycle, including procurement, inventory tracking, and vendor coordination.
• Assist with hardware, software, and peripheral troubleshooting.
• Support collaboration tools such as Microsoft Teams and Slack.
• Administer endpoint management tools (e.g., Intune, JAMF) for device provisioning, compliance, and patching.
• Support IT asset management tools and maintain accurate inventory records.
• Ensure systems and processes comply with internal security policies and regulatory standards (PCI-DSS, ISO, SOC2, etc.).
• Assist with IT audits and documentation.
• Maintain clear technical documentation, knowledge base articles, and procedural guides.
• Prepare reports on service performance and improvement opportunities.

Senior IT Specialist

• Identify, prospect, and secure new enterprise customers (“new logos”) in the assigned territory.
• Build and execute strategic account plans to expand revenue and strengthen relationships with newly acquired accounts.
• Own the full sales cycle, consistently achieving or exceedingly quarterly and annual ARR targets.
• Present and position LeapXpert’s platform—spanning unified communications, data compliance, and messaging solutions—to enterprise customers.
• Partner with Marketing, Sales Development, and Channel/OEM partners to maximize pipeline growth.
• Conduct needs assessments, deliver tailored solutions, and lead compelling product demos and executive-level presentations.
• Build strong relationships with key stakeholders, including CIOs, CISOs, IT leaders, Procurement, and Compliance executives.
• Collaborate with OEMs (e.g., Microsoft, Teams ecosystem) and internal resources to stay ahead of UC and compliance trends, leveraging vendor support during sales cycles.
• Maintain accurate pipeline and forecasting data within CRM (HubSpot/Salesforce).

Director of Enterprise Sales

Director

• Identify and establish relationships with key global partners to enhance LeapXpert's product offerings and market reach.
• Collaborate with partners to develop joint business plans and strategies that drive mutual growth.
• Equip partners with the necessary tools, training, and support to effectively sell and promote LeapXpert's solutions.
• Develop and deliver sales presentations, product demonstrations, and training sessions tailored to partner needs.
• Drive sales through partnerships by identifying opportunities, setting targets, and achieving sales goals.
• Monitor and analyze partner performance, providing feedback and strategies for improvement.
• Explore and penetrate new markets globally by leveraging partner networks and relationships.
• Conduct market research to identify trends, opportunities, and competitive landscape.
• Work closely with internal teams, including marketing, product development, and customer success, to ensure alignment and support for partner initiatives.

Director of Sales

Senior Product Manager

Solutions Engineer

Senior IT Specialist

Director of Enterprise Sales

Director of Channels – Business Development