Leapfone

Customer Support

• Provide support and assistance to customers across multiple channels, including online chat, WhatsApp, email, Reclame Aqui and other digital platforms.
• Respond to customer inquiries clearly, accurately and courteously, always aiming to exceed expectations.
• Identify and resolve customer issues efficiently and effectively, ensuring satisfaction and loyalty.
• Record and document all customer interactions to ensure proper and consistent follow-up.
• Collaborate with internal teams to resolve complex customer issues and ensure an integrated, seamless experience.
• Contribute to continuous improvement of customer service processes by providing relevant feedback and suggestions.

Customer Experience Analyst (Junior)