Customer Experience Analyst (Junior)

Leapfone

Customer Experience Analyst providing support via digital channels like chat, WhatsApp, and email. Collaborating with internal teams for enhanced client satisfaction and process improvement.

Posted 7/1/2026full-timeOsasco • 🇧🇷 BrazilJunior💰 R$2,300 per monthWebsite

About the role

Key responsibilities & impact

Provide support and assistance to customers across multiple channels, including online chat, WhatsApp, email, Reclame Aqui and other digital platforms.
Respond to customer inquiries clearly, accurately and courteously, always aiming to exceed expectations.
Identify and resolve customer issues efficiently and effectively, ensuring satisfaction and loyalty.
Record and document all customer interactions to ensure proper and consistent follow-up.
Collaborate with internal teams to resolve complex customer issues and ensure an integrated, seamless experience.
Contribute to continuous improvement of customer service processes by providing relevant feedback and suggestions.

Requirements

What you’ll need

Previous experience in customer service, preferably focused on digital channels such as online chat, WhatsApp, email, Reclame Aqui, and others.
Excellent written and verbal communication skills, with the ability to convey information clearly, courteously and empathetically.
Ability to solve problems quickly and effectively, demonstrating resilience and the capacity to handle challenging situations.
Customer-oriented with a results focus, able to understand customer needs and find solutions that meet their expectations.
Organized and able to manage multiple tasks simultaneously while maintaining high standards of quality and productivity.
Flexibility to work a hybrid schedule, including being on-site at the office 2 to 3 times per week.

Benefits

Comp & perks

🍎 Flash (flexible spending card) with a monthly top-up of R$ 815
💰 Salary advance
🚌 Transportation allowance
😎 One day off during your birthday month
🍕 Friday decompression/social events
🚑 Bradesco Saúde health plan
🦷 Care Plus dental plan
💙 Prudential life insurance
🏋🏽‍♂️ Gympass
🏃 TotalPass
👶🏼 Childcare assistance
👩🏻‍🍼 Extended maternity leave (180 days)
👨🏻‍🍼 Extended paternity leave (30 days)
👨‍👨‍👧 Extended parental leave (120 days)
🏊🏻‍♀️ Sesc SP access
💆💆‍♂️ Quick massage
📲 Pitzi full protection
👩🏻‍🚀 Facilitated enrollment in Leapfone
💰 Annual bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationEmpathyResilienceFlexibility