LEAP Wealth

DevOps Platform – Support Engineer

LEAP Wealth

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

AzureGrafanaKubernetesSQL

About the role

  • Monitor platforms using **Grafana and Lens**, identifying anomalies or degraded service.
  • Respond to alerts across **UK / IE / AU**, including disk usage, liveness probes, and system health issues.
  • Diagnose and resolve restart loops, partial recoveries, and failed overnight restarts.
  • Analyse logs following crashes to identify causes and recommend fixes.
  • Perform day‑to‑day Kubernetes support, including fixing failed startups and resolving PVC issues.
  • Adjust client Kubernetes resource requests and limits, or escalate to AU where required.
  • Support AU‑led Kubernetes upgrades, escalating to Microsoft support when necessary.
  • Monitor and manage disk resizing and overnight redeployments.
  • Fix staging environment issues (prod → staging), including certificate, database, and pipeline failures.
  • Support live system startups and unplanned outages.
  • Monitor for changes made by AU teams that may impact UK/IE systems and provide feedback.
  • Troubleshoot and fix GitLab pipeline issues, including: Client Kubernetes pipelines, PE application and extractor builds, Token renewals and pipeline configuration problems.
  • Assist with changes to existing pipelines and deployment workflows.
  • Provide hands‑on support for platform migrations, including legacy and extractor‑based migrations.
  • Apply or assist with SQL changes for migration extractors where needed.
  • Manage access, credentials, and permissions for SQL databases across environments.
  • Monitor and optimise **Azure‑hosted SQL** (CPU, disk, performance).
  • Support VM provisioning and infrastructure needs.
  • Manage GOAT / PEAR toolpack rollouts and raise issues where improvements or fixes are required.
  • Identify operational gaps and contribute to platform stability and reliability improvements.
  • Support ad‑hoc DevOps work raised by the wider engineering organisation.

Requirements

  • Strong experience supporting **Kubernetes** in production environments.
  • Hands‑on experience with **Grafana**, **Lens**, and alerting systems.
  • Solid understanding of **CI/CD pipelines**, particularly **GitLab**.
  • Experience with **Azure infrastructure**, including Azure‑hosted SQL and SQL.
  • Confident troubleshooting certificates, databases, pipelines, and system startup issues.
  • Comfortable working across regions and time zones with distributed teams.
  • Strong problem‑solving and incident management mindset, working closely with the development team.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
KubernetesGrafanaLensCI/CD pipelinesGitLabSQLAzure infrastructureincident managementtroubleshootingplatform migrations
Soft Skills
problem-solvingcommunicationcollaborationadaptabilityfeedbacksupportincident management mindsetworking across regionsworking with distributed teamscontributing to platform stability