Help Desk Technician

LEAP Wealth

full-time

Posted on: 1/6/2026

Location Type: Remote

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About the role

Provide client support and technical issue resolution via email, phone and chat
Understand client's business/software needs
Resolve technical issues by guiding clients with specific features of LEAP software products
Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
Able to work independently and efficiently to meet deadlines.

1 years’ customer service experience required. Accounting or Law would be an advantage but not essential.
Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
Demonstrated knowledge of SQL and Access databases.
Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
Experience with Microsoft products including MS Word and Excel.
Demonstrate strong collaborative teamwork and people skills.
Excellent collaborative spirit.
A clear understanding of LEAP culture.
Thrives working with an intellectually stimulating, high-energy team.
Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
Ability to meet deadlines and commit to team goals.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLAccess databasesbasic computer troubleshootingMicrosoft WordMicrosoft Excel

communication skillscustomer service skillswriting skillscollaborative teamworkattention to detailtime managementindependenceteam spirit