Director, Product Implementation – Inpatient Flow
LeanTaaS
full-time
Posted on:
Location Type: Remote
Location: Alaska • Arizona • United States
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Salary
💰 $160,000 - $210,000 per year
Job Level
About the role
- Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments
- Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience while mentoring the next generation of leadership within the team.
- Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships
- Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design including EHRs, workforce management systems, and data integration.
- Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy from the outset
- Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes
- Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value
- Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions, strong customer outcomes, and be the voice of the customer as it pertains to delivering world-class implementation capabilities.
- Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations
Requirements
- Bachelor's degree or equivalent years of related experience
- 8+ years of experience in SaaS implementation, customer delivery, or professional services in healthcare environments
- 5+ years of people management experience leading cross-functional teams (Project Management, Implementation, Workflow/Consulting, Data/Integration) through growth, change, and ambiguity.
- Proven track record of successfully delivering complex, enterprise-level implementations
- Exceptional stakeholder management and executive communication skills, with the ability to navigate complex customer environments
- Demonstrated ability to manage risk, resolve escalations, and drive accountability across teams
- A customer-centric mindset with a focus on time-to-value, outcomes, and long-term success
- Data-driven approach to decision-making, with experience using KPIs and metrics to drive continuous improvement
- Ability to influence change within complex organizations by using data, problem solving and change management strategies.
- Background and expertise in building out new service capabilities to accommodate growth, scale and reach
- Willingness to travel up to 50% of the time
Benefits
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS implementationdata integrationEHRsresource planningbacklog managementdelivery methodologiesKPIsmetricschange managementproject management
Soft Skills
stakeholder managementexecutive communicationproblem solvingcustomer-centric mindsetinfluence changementoringteam leadershiprisk managementaccountabilitystrategic oversight
Certifications
Bachelor's degree