Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow

LeanTaaS

full-time

Posted on: 3/20/2026

Location Type: Remote

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💰 $120,000 - $150,000 per year

About the role

Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning.
Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency.
Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders
Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations.
Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams.
Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision-making and ROI realization.
Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.

Bachelor's degree or equivalent years of related experience
A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
Healthcare background in operations management or patient flow
5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
7+ years of experience working on healthcare products / working with hospitals
3+ years of healthcare leadership experience in process improvement, operations management or patient flow
Excellent strategic and organizational agility
Analytical thinking, strong communication and presentation skills
Ability to influence change within complex organizations by using data, problem solving and change management strategies
Willingness to travel 25-50% of the time

Benefits

Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

change managementoperational workflow analysissolution designtraining program designissue resolutiondata analysisprocess improvement

Soft Skills

customer successcommunicationpresentation skillsstrategic agilityorganizational agilityanalytical thinkinginfluenceproblem solving

Certifications

Bachelor's degree