Focus on driving operational improvement at our customers (requires up to 20% travel) through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product implementation and customer success team members, marketing and sales to ensure that our products are making our customers successful
Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for our product, iQueue for Infusion Centers, (as well as the transfer mechanisms) and coordinate required security and other audits
Independently manage customer implementations/expansions. Leverage project management and coordination to align internal and external stakeholders on timelines and expectations
Facilitate analytically intense processes involving gathering data from sometimes disparate systems, exploring these data sets for abnormalities and preprocessing this data for deeper use and analysis
In concert with the data onboarding team, work with customers to integrate their Electronic Healthcare Records (EHR) data into our software
Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization
Assign and monitor key metrics during implementations
Perform quality control in after action reviews and work to continuously improve our internal project management plans for future projects
Establish and maintain strong relationships with key customer contacts
Conduct training and data troubleshooting support
Monitor customer operations and operational outcomes by using internal tools and customer calls, verify that the product is working well on customer sites, and proactively solve problems
Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Requirements

Bachelor's degree in mathematics, statistics, engineering, physics, data science, related clinical field such as nursing, or equivalent years of related experience.
At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare; we do consider candidates with limited experience if we see some extraordinary accomplishment(s)
Exceptional communication, organizational and presentation skills (how you write your resume and approach us is a good litmus test)
A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
Project management experience
Ability to influence change using data, logic and/or change management techniques
Strong analytical skills with hands-on experience with data analysis & visualization tools (e.g. Tableau, Power BI)
Excellent strategic and organizational agility
Ability to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones
Ability to travel up to 20% of the time

Benefits

Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata visualizationproject managementcustomer implementationquality controlanalyticsEHR integrationscheduling optimizationdata preprocessingchange management

Soft Skills

communicationorganizational skillspresentation skillscustomer successproblem-solvinginfluencing changestrategic agilityrelationship buildingtrainingcustomer happiness