Establish and maintain strong relationships with customer executive teams through quarterly business reviews and other relationship management strategies
Articulate the benefits of our products to a variety of stakeholders
Help refine our product vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points
Ensure our newest product enhancements are adopted at your customer sites
Advise your customers on how to solve all operational challenges they face in their perioperative departments.
Build and run analytics to track customer operations and performance, helping them identify and resolve potential problems before they arise
Partner with our Account Managers to help them identify opportunities to grow our presence at the health systems that use our products
Work with marketing to produce case studies, customer videos, and presentations for industry events to highlight the results you’ve helped your customers achieve
Provide exceptional support to your customers, including training on new features and functionalities and addressing ad-hoc needs as they arise

Requirements

Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience
5+ years of professional experience in a client- or customer-facing role within the healthcare industry, with a thorough understanding of hospital operations.
A drive to constantly learn and improve without waiting to be told what to do.
A results-driven attitude and willingness to take accountability for your work output and for the success of your customers
A background in process improvement, software implementation and/or other customer-facing experience at a high-growth software company
Experience working with C-suite executives or other high level leadership professionals
Excellent communication and organizational skills
Strong project management skills, including managing multiple projects, coordinating cross functioning teams with dynamic deadlines
Experience with data analysis using any tools (e.g., Excel, Tableau)
Ability to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones
Ability and willingness to travel 25-50% of the time

Benefits

Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisprocess improvementsoftware implementationproject managementcustomer support

Soft Skills

communicationorganizational skillsresults-driven attitudeaccountabilityrelationship management