Leanpath

Customer Success Manager – B-Corp, Tech for Good

Leanpath

full-time

Posted on:

Location Type: Hybrid

Location: BeavertonOregonUnited States

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Salary

💰 $75,000 per year

Tech Stack

About the role

  • Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change, with the goal of reducing food waste and improving the customer’s bottom line
  • Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
  • Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
  • Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
  • Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
  • Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
  • Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues
  • Ability to travel internationally. Travel anticipated at approximately 20%

Requirements

  • Bachelor’s Degree (or equivalent experience)
  • At least three years of experience in a customer-facing role
  • Experience working for a SaaS / data analytics company preferred
  • Presentation/training experience preferred
  • Familiarity with corporate foodservice operations preferred
Benefits
  • We fully pay for the employee’s health, vision, and dental insurance (with options to add family at your expense).
  • We believe in health and balance and offer unlimited time off to recharge.
  • Flexible work environment with mostly remote working (some in-person meetings required).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisfood waste preventionLeanpath productsSaaSdata analyticspresentation skillstraining skills
Soft Skills
client satisfaction monitoringcommunicationproblem-solvingcustomer journey oversightbehavior change facilitation
Certifications
Bachelor’s Degree