LeanData

Customer Success Manager

• Own the strategy, structure, and results of a 5–7 person CS team
• Lead the evolution of CS by leveraging our tech stack
• Drive efficiency through a "CS AI" motion for SMB accounts
• Direct execution of playbooks across our Solution Value Framework
• Maintain early-warning systems for churn risk
• Drive operational rigor and consistency through Salesforce and CS tooling
• Act as the primary voice of the customer
• Partner with Sales and Account Management on renewals and expansions
• Define, track, and report on adoption, engagement, customer health, time-to-value, and CSAT

Senior Director, Customer Success, Outcomes