Senior Director, Customer Success, Outcomes

LeanData

Senior Director of Customer Success at LeanData leading the Mid-Market CS team. Driving customer success strategy and collaboration across teams to achieve measurable outcomes.

Posted 6/13/2026full-timeSanta Clara • California • 🇺🇸 United StatesSenior💰 $190,000 - $220,000 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementB2B SaaSSalesforceRevOpsGTM infrastructureoperational rigoranalytical mindsetcustomer health metricsCSAT

Soft Skills

leadershipstrategic thinkingcommunicationcollaborationcustomer advocacyefficiency drivingteam managementreportingproblem-solvingadaptability

Tools & Technologies

Salesforce-native platformsCS toolingSolution Value Frameworkearly-warning systemsplaybookscustomer engagement toolsanalytics platformscustomer health tracking systemschurn risk management toolsoperational tools

Certifications & Qualifications

MBA

Industry Keywords

customer success strategychurn riskrenewalsexpansionsmid-market customersenterprise customersrevenue intelligencepost-sales leadershipcustomer engagementtime-to-value

About the role

Key responsibilities & impact

Own the strategy, structure, and results of a 5–7 person CS team
Lead the evolution of CS by leveraging our tech stack
Drive efficiency through a "CS AI" motion for SMB accounts
Direct execution of playbooks across our Solution Value Framework
Maintain early-warning systems for churn risk
Drive operational rigor and consistency through Salesforce and CS tooling
Act as the primary voice of the customer
Partner with Sales and Account Management on renewals and expansions
Define, track, and report on adoption, engagement, customer health, time-to-value, and CSAT

Requirements

What you’ll need

8–12 years in Customer Success, Account Management, or post-sales leadership in B2B SaaS
3+ years managing and scaling CS teams
Strong operational and analytical mindset
Experience supporting mid-market and enterprise customers
Relevant degree from a well-regarded college or university, MBA a plus
Technical familiarity with Salesforce-native platforms or RevOps/GTM infrastructure (preferred)
Background in RevOps, Sales Ops, Marketing Ops, or revenue intelligence (preferred)

Benefits

Comp & perks

Performance-based variable compensation
Opportunities for professional growth