Leah

Customer Success Manager

• Build, lead, and scale a high-performing Customer Success organization.
• Act as the executive sponsor for strategic and enterprise customers, developing trusted relationships across multiple stakeholder levels.
• Lead executive business reviews and strategic customer engagements, serving as an escalation point for complex issues.
• Own customer retention, renewals, expansion, and Net Revenue Retention (NRR).
• Collaborate cross-functionally with Product, Engineering, Sales, Partners, Implementation, and Support teams to enhance customer outcomes.

Senior Vice President – Customer Success

• Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer value realization.
• Build, lead, and scale a high-performing Customer Success organization, including regional leaders, senior CSMs, and strategic account teams.
• Establish scalable frameworks, processes, and playbooks that drive customer adoption, retention, expansion, and advocacy.
• Develop and implement customer health frameworks, lifecycle management models, and success metrics to proactively manage risk and opportunity.
• Serve as a senior executive sponsor for strategic and enterprise customers, building trusted relationships with key stakeholders.
• Own and drive customer retention, renewal, and expansion strategy, ensuring predictable recurring revenue growth.
• Partner with Product and Engineering to translate customer insights into product improvements and innovation.
• Establish data-driven processes to monitor customer health, engagement, and lifecycle performance.

VP of Customer Success

Operations

• Work extensively with Microsoft Excel.
• Creating, updating, and maintaining spreadsheets
• Using formulas such as VLOOKUP/XLOOKUP, IF, SUMIF, etc.
• Creating and analyzing data using Pivot Tables
• Edit, merge, format, and organize documents using PDF editing tools
• Prepare and format documents using MS Word
• Handle basic email communication and coordination with internal teams
• Review data and documentation for accuracy and consistency
• Maintain organized digital records and folders
• Support ad-hoc data, documentation, and administrative tasks as required

Senior Vice President – Customer Success

VP of Customer Success

Data Operations Intern