Senior Vice President – Customer Success

Leah

SVP of Customer Success at Leah leading a global team to drive customer retention and maximize product value. Focus on AI technologies and customer-centric strategies in a hybrid environment.

Posted 6/1/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $190,000 - $220,000 per yearWebsite

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Hard Skills

Customer SuccessAccount Managementcustomer retentionNet Revenue Retention (NRR)Generative AI technologiesproduct architectureintegrationsenterprise use cases

Soft Skills

strategic thinkingproblem-solvingoperational leadershipcommunicationexecutive presencestakeholder management

Tools & Technologies

GainsightTotangoSalesforceanalytics tools

Industry Keywords

B2B SaaShigh-growth environmentsenterprise accountsstrategic accountscustomer-facing leadership

About the role

Key responsibilities & impact

Build, lead, and scale a high-performing Customer Success organization.
Act as the executive sponsor for strategic and enterprise customers, developing trusted relationships across multiple stakeholder levels.
Lead executive business reviews and strategic customer engagements, serving as an escalation point for complex issues.
Own customer retention, renewals, expansion, and Net Revenue Retention (NRR).
Collaborate cross-functionally with Product, Engineering, Sales, Partners, Implementation, and Support teams to enhance customer outcomes.

Requirements

What you’ll need

Solid experience in Customer Success, Account Management, or customer-facing leadership roles within a B2B SaaS or technology company.
Executive or senior leadership experience building and scaling Customer Success organizations.
Proven track record of driving customer retention, expansion, and Net Revenue Retention (NRR) in high-growth environments.
Experience working with enterprise and strategic accounts, managing complex stakeholder ecosystems.
Strong understanding of Generative AI technologies and their business applications.
Exceptional strategic thinking, problem-solving, and operational leadership skills.
Strong technical acumen with the ability to understand product architecture, integrations, and enterprise use cases.
Experience working with Customer Success platforms (e.g., Gainsight, Totango), CRM systems (e.g., Salesforce), and analytics tools.
Outstanding communication, executive presence, and stakeholder management skills.
Ability to thrive in fast-paced, high-growth, and evolving technology environments.

Benefits

Comp & perks

Competitive salary with huge growth and upside potential.
Paid Health and Wellness Days and comprehensive insurance coverage.
401(k) / Pension plans with Employer Match.
Huge growth and upside potential with the ability to make a true impact on a growing start-up organization.